Privacy Policy

  1. Information about the collection of personal data and contact details of the data controller
    1. We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about how we handle your personal data when you use our website. Personal data refers to all data that can be used to identify you personally.
    2. The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is gotomaxx Software GmbH / Matthias Neumer, Dirk Winter, Markus Siener, Alte Bundesstr 16, 76846 Hauenstein, Germany, Tel.: +49 6392 – 995 – 100, Fax: +49 6392 – 995 – 599, Email: info@gotomaxx.de. The controller responsible for the processing of personal data is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.
    3. The controller has appointed a data protection officer for this website, who can be contacted as follows:
      Mprotect365 GmbH
      Nordstrasse 17-21, 04105 Leipzig
      Tel: 0341 9898546-0
      Mail: datenschutz@gotomaxx.de
    4. For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string “https://” and the lock symbol in your browser bar.
  2. Data collection when visiting our website

    If you use our website for informational purposes only, i.e., if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:

    • The website of ours you visited
    • Date and time of access
    • Amount of data sent in bytes
    • Source/reference from which you came to the page
    • Browser used
    • Operating system used
    • IP address used (if applicable: in anonymized form)

    Processing is carried out in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be shared or used for any other purpose. However, we reserve the right to subsequently review the server log files if there are concrete indications of illegal use.

  3. Cookies

    To make visiting our website more attractive and enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your device.

    Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies).

    If the individual cookies that we implement also process personal data, the processing is carried out in accordance with Art. 6 (1) (b) GDPR either to execute the contract or in accordance with Art. 6 (1) (f) GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

    Please note that you can set your browser to inform you about the use of cookies and to decide individually whether to accept them or to reject them in certain cases or generally. You can find these settings for the respective browsers at the following links:

    Please note that if you do not accept cookies, the functionality of our website may be limited.

  4. Contact
    When you contact us (e.g. via contact form or email), personal data is collected. Which data is collected when you use a contact form can be seen in the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for establishing contact and the associated technical administration. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 (1) (f) GDPR.
  5. Data processing when opening a customer account and for contract processing
    According to Art. 6 (1) (b) GDPR, personal data will continue to be collected and processed if you provide it to us to fulfill a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. You can delete your customer account at any time and can do so by sending a message to the above-mentioned address of the person responsible.
  6. Use of your data for direct marketing
    Advertising by mail Based on our legitimate interest in personalized direct advertising, we reserve the right to store your first and last name, postal address, and – if we have received this additional information from you as part of the contractual relationship – your title, academic degree, year of birth, and professional, industry, or business name in accordance with Art. 6 (1) (f) GDPR and to use this information to send you interesting offers and information about our products by post. You can object to the storage and use of your data for this purpose at any time by sending a corresponding message to the controller.
  7. Data processing for order fulfillment
    1. To process your order, we work with the following service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information. The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract processing. The legal basis for the transfer of data is Art. 6 (1) (b) GDPR.
    2. Use of payment service providers / STRIPE
      On our website, we offer payment via Stripe. The provider is Stripe Payments Europe Ltd, Block 4, Harcourt Centre, Harcourt Road, Dublin 2. Your data is transferred to Stripe on the basis of Art. 6 (1) (a) GDPR (consent) and Art. 6 (1) (b) GDPR (processing for the performance of a contract). Stripe may transfer, process, and store personal data outside the EU. Information on Stripe’s data protection is available here: https://stripe.com/de/privacy.
  8. Online-Marketing
    1. Google AdSense
      This website uses Google AdSense, a web advertising service provided by Google LLC. Google AdSense uses so-called “DoubleClick DART cookies”. The information generated by the cookie is usually transferred to a Google server in the USA. The described data processing is carried out in accordance with Art. 6 (1) (f) GDPR. You can permanently deactivate cookies for advertising preferences here: Plugin Link.
    2. Use of Google AdWords Conversion Tracking
      This website uses the online advertising program “Google AdWords” and conversion tracking from Google LLC. The cookie for conversion tracking is set when a user clicks on an AdWords ad placed by Google. We use Google AdWords based on our legitimate interest in targeted advertising in accordance with Art. 6 (1) (f) GDPR. If you do not wish to participate in tracking, you can block this use by deactivating the Google Conversion Tracking cookie in your internet browser.
  9. Web analysis services
    1. Google Universal Analytics
      This website uses Google Analytics with the extension “_anonymizeIp()”. This processing is carried out in accordance with Art. 6 (1) (f) GDPR. You can prevent Google from collecting the data generated by the cookie by downloading and installing the browser plug-in: Opt-out Plugin.
    2. Hotjar Analysis Tool
      We use Hotjar to better understand the needs of our users and to optimize the offering on this website. Hotjar uses cookies and other technologies to collect information about the behavior of our users. The legal basis is Art. 6 (1) (f) GDPR. For more information: Hotjar Privacy Policy.
  10. Retargeting / Remarketing / Recommendation Advertising
    1. Bing Ads (Microsoft Corporation)
      This website uses “Bing Ads” from Microsoft. Microsoft Bing Ads will place a cookie on your computer if you have accessed our website via a Microsoft Bing ad. If personal data is processed, this is done in accordance with Art. 6 (1) (f) GDPR. Opt-out page: http://www.youronlinechoices.com/uk/your-ad-choices/.
    2. Google AdWords Remarketing
      Our website uses Google AdWords Remarketing. This processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) (f) GDPR. You can permanently deactivate the setting of cookies for ad preferences here: https://www.google.com/settings/ads/onweb/.
  11. Use of a live chat system
    Userlike
    This website uses technologies from Userlike UG to collect and store anonymized data for the purposes of web analysis and to operate the live chat system. If the information collected is personally identifiable, the processing is carried out in accordance with Art. 6 (1) (f) GDPR based on our legitimate interest in effective customer service.
  12. Tools and Other
    1. Google reCAPTCHA
      This website also uses the reCAPTCHA function provided by Google LLC. It is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in determining the individual’s intentionality behind online actions. Privacy Policy: https://policies.google.com/privacy?hl=en
    2. If you provide us with data voluntarily
      On our website you will find contact forms (e.g., for webinars, white papers, product tests). The data is processed in accordance with Art. 6 (1) (b) GDPR or Art. 6 (1) (a) GDPR.

      SharpSpring: We use SharpSpring for marketing automation and analytics. SharpSpring creates pseudonymized user profiles for us. SharpSpring Privacy.

      LogMeIn/GoToWebinar: Used for conducting webinars.

      Calendly: Used for online appointment scheduling. The data collected includes name, IP address, date, and time. Calendly Privacy.
  13. Rights of the data subject
    1. The applicable data protection law grants you comprehensive data subject rights vis-à-vis the controller:
      • Right to information pursuant to Art. 15 GDPR
      • Right to rectification in accordance with Art. 16 GDPR
      • Right to erasure pursuant to Art. 17 GDPR
      • Right to restriction of processing in accordance with Art. 18 GDPR
      • Right to information pursuant to Art. 19 GDPR
      • Right to data portability pursuant to Art. 20 GDPR
      • Right to revoke consent granted in accordance with Art. 7 (3) GDPR
      • Right to lodge a complaint pursuant to Art. 77 GDPR
    2. RIGHT OF OBJECTION

      IF WE PROCESS YOUR PERSONAL DATA BASED ON OUR OVERRIDING LEGITIMATE INTEREST AS PART OF A BALANCE OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT TO THIS PROCESSING AT ANY TIME WITH FUTURE EFFECT FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION.

      IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA IN QUESTION. HOWEVER, WE RESERVE THE RIGHT TO CONTINUE PROCESSING IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS.
  14. Duration of storage of personal data
    The duration of storage of personal data is determined by the respective statutory retention period. After expiration of this period, the corresponding data will be routinely deleted unless it is no longer required for the fulfillment or initiation of a contract and/or we no longer have a legitimate interest in continued storage.